Terms of Service

Effective Date: October 12, 2025

These Terms of Service (“Terms”) govern your use of the kaliberroofing.com website and services provided by Kaliber Roofing (“Kaliber Roofing,” “COMPANY,” “we,” “us,” or “our”). By using the website, submitting an inquiry, requesting roofing services, or opting in to SMS communications, you agree to these Terms and our Privacy Policy.

SMS Messaging Terms & Compliance

1. Program Name: Kaliber Roofing SMS Program.

2. Program Description: This messaging program sends appointment confirmation and reminder messages to customers who have booked an appointment with Kaliber Roofing, requested roofing services through our website, submitted scheduling or estimate forms, or explicitly opted in to receive SMS notifications. Opt-in is collected through website forms and our dedicated opt-in page at https://kaliberroofing.com/sms-opt-in/, with clear SMS consent language. Messages may include scheduling confirmations, appointment reminders, rescheduling updates, inspection scheduling, estimate follow-up, project updates, customer support communications, service reminders, and promotional messages only when specific consent is provided.

3. Cancellation Instructions: You can cancel the SMS service at any time. Simply text STOP to the same number that sent you messages. Upon sending STOP, we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us unless you re-opt in.

4. Rejoining Instructions: To rejoin after opting out, sign up as you did initially through an approved Kaliber Roofing opt-in method, including https://kaliberroofing.com/sms-opt-in/, and we will resume sending SMS messages to you after you provide consent again.

5. Support Information: If you experience issues with the messaging program, reply with the keyword HELP for more assistance, or reach out directly to support@kaliberroofing.com or call (980) 414-3038 during business hours.

6. Carrier Liability: Carriers are not liable for delayed or undelivered messages.

7. Message & Data Rates:Message and data rates may apply for messages sent to you from us and to us from you. Msg & data rates may apply. Message frequency varies based on your service usage, appointment schedule, project status, and selected communication preferences. For questions about your text plan or data plan, contact your wireless provider.

8. Supported Carriers:Our SMS program works with all major U.S. wireless carriers, including AT&T, T-Mobile, Verizon, Sprint, and most regional carriers.

9. Age Restriction: You must be 18 years or older to participate in our SMS program.

10. Privacy Policy: For privacy-related inquiries and information about how we handle mobile information, text messaging data, and SMS consent, please refer to our Privacy Policy.

11. Consent Not Required for Purchase: Your consent to receive text messages is voluntary and is not a condition of purchasing any product or service from Kaliber Roofing.

We comply with applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA), CTIA guidelines, carrier requirements, and industry standards regarding the use of SMS communications. You agree to provide your own mobile number and accurate contact information. Kaliber Roofing may modify or terminate the SMS messaging program as needed to comply with applicable law, carrier requirements, or operational needs.

General Terms

This website (the “Site”) is owned and operated by Kaliber Roofing. By using the Site, you agree to be bound by these Terms of Service and to use the Site in accordance with these Terms, our Privacy Policy, and any additional terms and conditions that may apply to specific sections of the Site or to products and services available through the Site or from Kaliber Roofing.

Accessing the Site in any manner, whether automated or otherwise, constitutes use of the Site and your agreement to be bound by these Terms of Service.

We reserve the right to change these Terms of Service or to impose new conditions on the use of the Site from time to time, in which case we will post the revised Terms of Service on this website. By continuing to use the Site after we post any such changes, you accept the Terms of Service as modified.

Roofing Services, Estimates, and Inspections

Kaliber Roofing provides roofing inspection, roof repair, roof replacement, storm damage, insurance restoration, commercial roofing, roof rejuvenation, and related services in Indian Trail, Charlotte, Union County, and nearby North Carolina and South Carolina service areas.

Information on this Site is general in nature and does not create a contractor-client relationship, warranty, guarantee, binding estimate, final project price, or obligation to perform work unless and until Kaliber Roofing and the customer enter into a separate written agreement. Final recommendations and pricing depend on roof condition, access, materials, measurements, code requirements, insurance documentation, and the written scope confirmed after inspection.

Intellectual Property Rights

Our Limited License to You

This Site and all materials available on the Site are the property of Kaliber Roofing and/or our affiliates or licensors and are protected by copyright, trademark, and other intellectual property laws. The Site is provided solely for your personal, non-commercial use.

You may not use the Site or materials available on the Site in a manner that constitutes an infringement of our rights or that has not been authorized by us.

Unless explicitly authorized, you may not modify, copy, reproduce, republish, upload, post, transmit, translate, sell, create derivative works, exploit, or distribute in any manner or medium any material from the Site. However, you may download or print one copy of individual pages for your personal, non-commercial use, provided that you keep intact all copyright and other proprietary notices.

Your License to Us

By posting or submitting any material, including comments, messages, social media posts, photos, videos, documents, project information, or other content to us via the Site, internet groups, social platforms, forms, text messages, email, or other digital venues, you represent that you own the material or have obtained the necessary permissions. You grant us a royalty-free, perpetual, irrevocable, non-exclusive, worldwide license to use, modify, transmit, create derivative works from, distribute, and publicly perform or display such material for business, service, marketing, documentation, quality-control, and operational purposes, subject to our Privacy Policy and applicable law.

Customer Responsibilities

You agree to provide accurate contact information, property information, project details, and access information when requesting roofing services. You are responsible for reviewing estimates, contracts, warranties, insurance documents, and project details before approving work.

You may not use our website forms, chat widget, phone numbers, email, or text messaging channels to submit spam, unlawful content, abusive messages, misleading information, or requests unrelated to legitimate roofing services or customer support.

Disclaimers

Throughout the Site, we may provide links and pointers to internet sites maintained by third parties. Our linking to such third-party sites does not imply endorsement or sponsorship of those sites or the information, products, or services offered on or through the sites.

The information, products, and services offered on or through the Site are provided “as is” and without warranties of any kind, either express or implied. To the fullest extent permissible under applicable law, we disclaim all warranties, including implied warranties of merchantability and fitness for a particular purpose.

Kaliber Roofing works to provide honest inspections, quality recommendations, and professional roofing services. However, website content, inspection discussions, and general educational information do not guarantee a particular insurance outcome, roof condition finding, repair result, timeline, or project price unless included in a written agreement.

Indemnification

You agree at all times to indemnify and hold harmless Kaliber Roofing, its affiliates, and their respective officers, directors, agents, contractors, and employees from any claims, causes of action, damages, liabilities, costs, and expenses arising out of or related to your breach of any obligation, warranty, or representation under these Terms of Service or your misuse of the Site or our communication services.

Online Commerce

Certain sections of the Site may allow you to purchase products or services from Kaliber Roofing or from third-party vendors. We are not responsible for the quality, accuracy, timeliness, reliability, or any other aspect of third-party products and services. If you make a purchase from a third party linked through the Site, information obtained during your visit, including payment information, may be collected by both the merchant and us.

Your participation in any dealings with third-party vendors is solely between you and the third party. Kaliber Roofing shall not be responsible for any loss or damage incurred as a result of such dealings.

Registration & Passwords

To access certain features of the Site, you may be required to register and create an account. You agree to provide accurate, current, and complete information during the registration process. You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your account.

If you suspect unauthorized use of your account, notify us immediately at support@kaliberroofing.com. We are not liable for any loss or damage arising from your failure to comply with this obligation.

Termination

We reserve the right to terminate or suspend your access to the Site, without notice, if we determine that you have violated these Terms of Service or engaged in conduct that we deem inappropriate, abusive, fraudulent, or unlawful. Upon termination, you must cease all use of the Site and any content obtained from it.

Limitation of Liability

To the fullest extent permitted by law, Kaliber Roofing is not liable for indirect, incidental, consequential, special, exemplary, or punitive damages arising from your use of this Site, communications with us, or reliance on general website information. Nothing in these Terms limits liability that cannot be limited under applicable law.

Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to conflict of law principles. Any dispute arising under these Terms shall be resolved in the appropriate jurisdiction unless a separate written agreement requires another dispute-resolution process.

Changes to Terms of Service

We may update these Terms of Service from time to time. The latest version will always be available on our website with the effective date. Your continued use of the website after changes are posted means you accept the updated Terms.

Contact Us

For any questions regarding these Terms of Service, please contact us at:

Kaliber Roof, LLC
Phone: (980) 414-3038
Email: support@kaliberroofing.com

By using our website and services, you consent to these Terms of Service and our Privacy Policy.