Privacy Policy

Effective Date: October 12, 2025

Kaliber Roofing (“Kaliber Roofing,” “we,” “us,” or “our”) operates the website kaliberroofing.com and provides roofing inspection, roof repair, roof replacement, storm damage, insurance restoration, commercial roofing, and related roofing services in Indian Trail, Charlotte, Union County, and nearby North Carolina and South Carolina service areas.

Important Notice Regarding Text Messaging Data

Kaliber Roofing does not share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.

1. Information We Collect

We collect the following types of information:

Personal Information: name, email address, phone number, physical address, payment information when you make a purchase or request a quote, and opt-in records and timestamps for communication channels such as SMS and email.

Non-Personal Information: IP address, browser type, device information, website usage patterns, analytics data, cookies, and similar technologies.

Customer Communication: records of inquiries and service requests, appointment details and preferences, service history, feedback, property or service-area details, ZIP code, photos or documents you choose to send, and message details about your roofing concern.

2. How We Use Your Information

We use collected data for:

• Providing and improving our roofing services.
• Processing transactions, quotes, estimates, and payments.
• Communicating with you about inquiries, appointments, project updates, customer support, and promotions you have consented to receive.
• Enhancing website functionality and user experience.
• Ensuring security and fraud prevention.
• Maintaining records of your communication preferences and consent.
• Complying with legal or business obligations.

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, including through our dedicated opt-in page at https://kaliberroofing.com/sms-opt-in/, you agree to receive text messages related to our services. These messages may include appointment reminders, inspection scheduling, estimate follow-up, customer support, project updates, service reminders, important updates, and promotional messages when you provide specific consent.

Opt-In & Consent

• You will only receive SMS messages if you have explicitly opted in.
• We maintain timestamped records of opt-in actions and consent preferences.
• We comply with the Telephone Consumer Protection Act (TCPA) and applicable messaging laws and industry standards.
• Your consent to receive text messages is voluntary and is not a condition of purchasing any product or service from Kaliber Roofing.

Opt-Out Instructions

• You can cancel SMS notifications at any time by replying STOP.
• You will receive a final confirmation message, and no further messages will be sent unless you re-opt in.
• All opt-out requests are processed promptly.
• You may rejoin by submitting a new opt-in form or otherwise signing up again through an approved Kaliber Roofing opt-in method.

Message Frequency & Content

• Message frequency varies based on your interactions with our business.
• Messages will be directly related to the services you requested or the communications you consented to receive.
• We do not send promotional content without specific consent.

Help & Support

Reply HELP for assistance or contact us at support@kaliberroofing.com or (980) 414-3038. Customer support is available during regular business hours.

Carrier Information

• Standard message and data rates may apply.
• Carriers are not liable for delayed or undelivered messages.
• Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers.

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors and service providers in support services, such as customer service, scheduling, website forms, communications, and business operations, is permitted only as needed to provide Kaliber Roofing services and operate our business.

All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services. We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information. We may share information only in the limited circumstances described below.

Service Providers: We may share information with third-party vendors who assist in our operations, such as payment processing, appointment scheduling, website hosting, form handling, communications, customer service, and business systems. SMS aggregators and providers may process information solely for the purpose of delivering messages you have consented to receive. All service providers are expected to maintain confidentiality and security and may not use your information for their own independent marketing.

Legal Compliance: We may disclose information if required by law, legal process, valid law enforcement requests, court orders, or to protect our rights, safety, customers, or business.

Business Transfers: If Kaliber Roofing is involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction. In such cases, your data remains protected under the terms of this Privacy Policy.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

5. Data Security

We implement and maintain reasonable security measures to protect your personal information, including:

• Encryption of sensitive data where appropriate.
• Secure access controls and authentication mechanisms.
• Regular security assessments and updates.
• Employee training on data protection.
• Breach notification protocols in accordance with applicable laws.
• Secure backup systems and disaster recovery procedures where appropriate.

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Analyze site traffic and user behavior.
• Remember your preferences.
• Improve website functionality and user experience.
• Measure the effectiveness of our services.

You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.

7. Your Rights & Choices

You have the right to:

• Access, update, or delete your personal information, subject to legitimate business or legal retention needs.
• Opt out of marketing emails by clicking unsubscribe in our emails.
• Opt out of SMS messages by replying STOP.
• Request information on how we process your data.
• Withdraw consent at any time for future communications.
• Lodge a complaint with a supervisory authority if you believe your rights have been violated.

To exercise these rights, please contact us using the information in Section 10.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies. This Privacy Policy applies only to information collected by Kaliber Roofing.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website with the effective date. For significant changes, we may notify you by email or through a notice on our website.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

Kaliber Roof, LLC
Phone: (980) 414-3038
Email: support@kaliberroofing.com

By using our website and services, you consent to this Privacy Policy and our Terms of Service.