Privacy Policy

Last updated: June 2026

Kaliber Roofing (“Kaliber Roofing,” “we,” “us,” or “our”) operates the website kaliberroofing.com and provides roofing inspection, roof repair, roof replacement, storm damage, insurance restoration, commercial roofing, and related roofing services in Indian Trail, Charlotte, Union County, and nearby North Carolina and South Carolina service areas.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and how our text messaging program works. By using this website or submitting your information, you agree to this Privacy Policy and our Terms of Service.

Information We Collect

When you submit a contact form, estimate request, SMS opt-in, chat message, phone inquiry, or other request, we may collect information you provide, including your name, phone number, email address, property or service-area details, ZIP code, service needed, preferred timeline, photos or documents you choose to send, and message details about your roofing concern.

We may also collect basic website information such as pages visited, browser/device type, approximate location from standard web logs, and cookie or local storage preferences used to operate and improve the website.

How We Use Your Information

We use your information to respond to your roofing inquiry, schedule inspections, provide estimates, coordinate appointment reminders, communicate project updates, answer customer service questions, send requested information, improve our website, maintain records, and comply with legal or business obligations.

If you opt in to text messages, we may use your phone number to send customer care messages, appointment reminders, inspection scheduling messages, estimate follow-up, project updates, repair progress notifications, support communications, service reminders, and occasional promotional offers related to Kaliber Roofing services.

Text Messaging and SMS Consent

Kaliber Roofing collects SMS consent directly through our website forms and dedicated opt-in page at https://kaliberroofing.com/sms-opt-in/. Our opt-in forms include clear consent language, links to this Privacy Policy and our Terms of Service, message frequency disclosure, message and data rate disclosure, STOP/HELP instructions, and notice that consent is not a condition of purchase.

Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe from text messages. Reply HELP for help. You may also contact us at support@kaliberroofing.com or (704) 774-0242 for assistance.

Your consent to receive text messages is voluntary and is not a condition of purchasing any product or service from Kaliber Roofing.

Mobile Information and SMS Consent

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.

If this Privacy Policy describes categories of information that may be disclosed to service providers for business operations, all such categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

We may use service providers that help us operate our website, forms, communications, scheduling, customer service, and business systems. These providers are permitted to process information only to help Kaliber Roofing provide services and operate our business; they are not permitted to use your information for their own independent marketing.

Cookies and Local Storage

This website may use cookies, analytics, and local storage to operate the site, remember cookie consent preferences, understand website performance, and improve the user experience. You can control cookies through your browser settings.

Data Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information. However, no website, internet transmission, or electronic storage method is completely secure, and we cannot guarantee absolute security.

Data Retention

We keep customer and inquiry information only as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to inquiries, providing services, maintaining business records, resolving disputes, and complying with applicable obligations.

Your Choices

You may request that we update, correct, or delete information you have provided, subject to legitimate business or legal retention needs. You may unsubscribe from SMS messages at any time by replying STOP, and you may contact us for help by replying HELP or using the contact details below.

Contact Us

If you have questions about this Privacy Policy, contact Kaliber Roofing at support@kaliberroofing.com, call (704) 774-0242, or write to us at Indian Trail, NC.